Contact Us
Get in touch with Technologies Bernli Inc. for support, questions, notices, or feedback. This Canada-only contact page is intended for Canadian customers and website users. We aim to respond within 24–48 business hours, or as otherwise required by applicable Canadian law.
Company
Technologies Bernli Inc.
3-396 boulevard de la cité, Gatineau, Quebec J8T 8A1, Canada
Website: https://www.bernli.ca
General Support and Customer Service
For general questions, technical support, account assistance, accessibility/customer service requests, or complaints that do not fit another category:
Email: [email protected]
For faster help, include your account email, relevant order or subscription details, and a clear description of your request. We will route complaints or escalation requests to the appropriate Technologies Bernli Inc. team for review.
Personal Information Protection and Privacy
For questions about personal information or Canadian privacy matters, including requests to access personal information, correct or rectify inaccurate information, withdraw consent where applicable, make a privacy complaint, or ask about our privacy practices under PIPEDA, Quebec Law 25, or other applicable Canadian privacy laws:
Contact: Privacy Officer / Person Responsible for the Protection of Personal Information, [email protected]
Postal: Privacy Officer / Person Responsible for the Protection of Personal Information, Technologies Bernli Inc., 3-396 boulevard de la cité, Gatineau, Quebec J8T 8A1, Canada
Please identify the personal information, account email, and request type involved. We may need to verify your identity and may be unable to fulfill a request where an exception, legal obligation, or technical limitation applies. We will handle privacy requests and complaints within applicable Canadian legal requirements and will explain our response where appropriate. For more information, see our Privacy Policy.
Billing and Refunds
For billing inquiries, subscription changes, cancellations, or refund requests:
Email: [email protected]
Please use the subject line “Billing inquiry” and include your account email, order or subscription details, and a short description of the issue. Refunds and cancellations are handled in accordance with the applicable terms presented at purchase and Canadian consumer protection requirements that may apply.
Copyright Notices (Canada)
If you believe content on our Services infringes copyright in Canada, please send a written copyright notice to Technologies Bernli Inc. This contact point is for Canada-only copyright notices and is intended to help us review and respond to Canadian copyright concerns under applicable Canadian copyright law.
Attn: Copyright Notices, Technologies Bernli Inc., 3-396 boulevard de la cité, Gatineau, Quebec J8T 8A1, Canada
Send copyright notices to the support email listed on this page (subject: Copyright Notice – Canada).
Please include enough information for us to identify the work, the allegedly infringing content, your contact information, and the basis for your claim. We may request additional information and will handle notices in accordance with applicable Canadian copyright law.
Legal Notices and Terms
For questions about our Terms and Conditions, Acceptable Use Policy, legal notices, or other Canada-only legal matters:
Email: [email protected] (subject: Legal inquiry)
Please review our Terms and Conditions, Acceptable Use Policy, Privacy Policy, and other posted policies for more information.
Commercial Electronic Messages (CASL)
For questions about commercial electronic messages or to request help with unsubscribing, contact us at [email protected]. Please identify the email address to be unsubscribed and, if available, the message or subscription involved. We will handle unsubscribe requests in accordance with applicable Canadian anti-spam requirements.
-
To report a suspected security vulnerability, account compromise, or security incident, contact General Support with the subject line “Security report” and include a detailed, good-faith description. Do not include sensitive personal information unless necessary.
-
Accessibility and Service Feedback
-
For accessibility-related requests, customer service feedback, or help using our website or services, contact General Support and describe the format or assistance you need.
-
Complaints and Escalation
-
If you are not satisfied with a response, you may ask that your request be escalated. Privacy complaints should be directed to the Privacy Officer / Person Responsible for the Protection of Personal Information. Other complaints should include the account email, the relevant service, and the outcome requested.
-
Additional Resources
-
For current policy documents and related pages, please refer to the policies and links posted on Technologies Bernli Inc.’s website.