Refund and Cancellation Policy
Learn about our refund and cancellation procedures
Last Updated: March 10, 2026
1. Subscription Cancellations
You may cancel your Bernli subscription at any time. Cancellation is effective at the end of your then-current paid billing period unless we tell you otherwise or applicable law requires a different result.
How to Cancel
You can cancel online through your Account Settings using the cancellation controls available in your account. If you need help, you may also email [email protected], but using Account Settings is usually the fastest way to stop future renewals.
Access After Cancellation
After cancellation, you will continue to have access to paid features until the end of your current paid billing period, unless we are required by law to provide a different remedy or your account is suspended or terminated under our Terms. No further subscription renewals will be charged after cancellation takes effect.
2. Refund Eligibility
To remain fair to all users while preventing service abuse, we adhere to the following refund rules:
Monthly Subscriptions
We generally do not offer refunds or credits for monthly subscriptions once the billing period has begun, except as described below or where required by applicable law.
Annual Subscriptions
If you are on an annual plan and forgot to cancel before renewal, you may request a refund within 30 days after the renewal date. We may approve a refund where your account shows little or no use after renewal, subject to applicable law and our review for abuse or fraud.
Exceptions
We will provide refunds where required by applicable consumer law. We may also provide refunds for billing errors, duplicate charges, unauthorized charges that we can verify, or verified technical issues that prevented you from materially using the paid service and were not resolved within a reasonable time. We may decline refund requests that appear abusive, fraudulent, inconsistent with this Policy, or based only on a change of mind after substantial use, unless applicable law requires otherwise. Nothing in this Policy limits any non-waivable consumer rights you may have.
3. In-App Purchases (Apple App Store / Google Play)
If you purchased your subscription via a mobile app store:
Third-Party Handling
Payments are processed by Apple, Google, or the applicable app-store provider, not by Bernli directly.
How to Request
We generally cannot issue refunds for app-store transactions because the app-store provider controls billing and refunds. You must request any refund directly through the Apple App Store, Google Play Store, or other applicable provider under that provider’s refund rules. We will reasonably assist with information needed for your request where we can.
4. Chargebacks and Disputed Payments
We encourage users to contact us directly to resolve any billing issues.
If you have a billing concern, please contact us at [email protected] before filing a chargeback so we can try to resolve the issue quickly. Filing a chargeback may result in a temporary hold on your account or access to paid features while we investigate the dispute and prevent further unauthorized charges. We will work with you and your financial institution in good faith to reach a fair resolution, and we will not limit any rights you have under applicable payment-card or consumer-protection rules.
5. Processing Refunds
To request a refund, email [email protected] with the subject line below and include your account email, the charge date and amount, the payment method or app store used, and a brief explanation of the issue. We aim to review refund requests within 10 business days after receiving enough information to evaluate them. Approved refunds will be credited back to the original payment method used at the time of purchase, unless another method is required by law or by the payment processor. Please allow 5–10 business days after approval for the refund to appear on your statement, depending on your financial institution.
6. Relationship to Terms and Changes to This Policy
This Policy applies to Bernli subscriptions and paid features and is intended to be read together with Bernli’s Terms and Conditions. If this Policy conflicts with mandatory consumer law, that law controls. We may update this Policy from time to time, and changes will apply prospectively unless a different effective date is stated or required by law.
7. Contact Us
For all refund requests or billing inquiries, please contact:
Email: [email protected]
Subject Line: Refund Request - [Your Account Email]